Request — Ireland
BuildingOverview
The Republic of Ireland has no single, non-emergency way to tell the right authority that something needs fixing — a pothole, a broken public light, fly-tipping, a derelict site. Each of the 31 local authorities runs its own reporting tool, and the national infrastructure operators each have their own channels. A resident has to know, in advance, who is responsible before they can even start.
UnGovr Request for Ireland is a prototype of a single front door. You describe an issue and drop a pin (or enter an address or Eircode); the system works out the jurisdiction, figures out which body is responsible, and routes the report to that council or national provider — in both English and Irish (Gaeilge).
The gap Fix Your Street left
Ireland used to have a national answer to this. Fix Your Street (fixyourstreet.ie) launched in 2011, built and operated by South Dublin County Council on behalf of all of the country's local authorities. Anyone could report a non-emergency problem — litter, graffiti, road defects, broken street lighting — on a map, and the report was passed to the council responsible for that location. Every report and its progress stayed in public view.
After eleven years, the national service was wound down in 2022. Since then the councils have each gone their own way: some run a bespoke “Report It” form, some split reporting across separate pages per category, some fall back to a customer-services contact. The shared national front door is gone, and with it the one place a resident could go without first knowing how their council is organised.
How this relates to Fix Your Street
UnGovr Request is not a revival of Fix Your Street and is not a replacement run by the local-government sector. It is an independent routing layer that sits in front of whatever each council already uses today. Rather than asking 31 authorities to adopt one new system, it meets each of them where they are — sending a resident to the right council's existing intake, or to the right national operator, from one consistent place.
Who a report goes to
Most everyday issues are a local-authority responsibility and route to one of the 31 councils. A few categories are national monopolies and route past the council to the operator that actually handles them:
A gas leak, fire, or anything threatening life is an emergency: in Ireland, call 112 or 999. UnGovr Request is for non-emergency issues only.
Built bilingual
Irish (Gaeilge) is the first official language of the State, and councils operate bilingually. The prototype is being built in English and Irish from the start — the reporting flow, the service categories, and council names all available as Gaeilge (in Irish), not bolted on afterwards.
Where it's at
- All 31 local authorities are mapped, with national provider routing for roads, water, power and gas.
- Council intake discovery is under way — finding each authority's current reporting tool so a report lands where it should.
- Bilingual flow and the mobile app for Ireland are part of the plan, not yet live.
This is an early prototype under active development in UnGovr Labs — not yet a launched service. From Ireland and have a perspective on this, or work somewhere it should connect? Get in touch.